Terms & Conditions

Living Irrawaddy Travel Services Co, Ltd is a well-known government licensed travels and tours agency in Myanmar. We accept your bookings under the following terms and conditions:

Deposit and Payment

Your deposit is essential, so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc, and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly.

Thus prepayment (via telegraphic transfer), a deposit of 30 % of the total amount is required when you have confirmed the booking to secure your reservation. Another 40% payment of total cost is needed not later than 30 days prior to service start. The rest of the payment is to be made upon arrival by USD in cash as no traveller cheques or credit card is accepted in Myanmar. Alternatively, all payment could be made before arrival if guest do not wish to carry much cash to Myanmar. For the services booked within 30 days of service start can be negotiated as particular payment terms upon request.

The deposit amount would be changeable depending on the services you have requested and the payment terms of our suppliers. For special groups and for special services during peak periods, normal deposit fees may be increased by our local providers. So please inquire upon reservation. Please also be informed that reservation would be cancelled automatically in case of delay payment.

( L.I.T.S will only guarantee its services if full prepayment has been received. With regard to bank charges/fees, L.I.T.S shall absorb charges levied by our bank in Singapore, whereas bank charges/fees levied by the sender's bank must be borne by the debtor. )

Our bank details for telegraphic transfer:

Bank Name : Kanbawza bank Ltd.
Bank Address : No 33/49, Corner of Bank Street, Mahabandula Garden Street, Kyauktada Township, Yangon, Myanmar.
Ph: +951 373952, 373953
Fax: +951 373952, 373953
Bank swift Code: KBZBMMMY

Company Name : Living Irrawaddy Travel Co., Ltd.
Shwe Ohn Pin Estate, Yankin Township, Yangon, Myanmar.
Ph: +959 73231488, 92001993
Fax: +959 73231488

Our Company is associated with
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • May Bank
  • Merchant Trade Bank
  • Bangkok Bank
  • Kasikorn Bank
  • Siam Commercial Bank
  • Oversea - Chinese Banking Corporation (OCBC)
  • United Oversea Bank (UOB)


You many transfer from any of the mentioned banks. There will be processing fees for telegraphic transfer which is payable by the customers directly to the bank. After the (TT) telegraphic transfer, please forward, us the (TT) telegraphic transfer receipt given by the bank.

Cancellation Fees & Refunds

L.I.T.S understands that cancellations are a part of the travel business. All cancellations must be received in written by e-mail or fax. The date of cancellation shall be the date when written notice is received by L.I.T.S.

Cancellation for booking without bearing any cost is possible not later than 50 days of arrival.
Cancellation within 50-30 days prior to arrival date will be charged 30% of the tour fare.
Cancellation within 30 days prior to travel date will be charged 50 % of the tour fare.
Cancellation within 20 days prior to arrival will be charge 70% of the tour fare.

After commencement of travel no refund either in full or in part, will be given for unused services, included in the tour program, unless it is directly caused by L.I.T.S. So we try to be as flexible as possible with our policy. Company operation and communication costs and direct charges which may be collected by our local providers such as hotels, airlines etc. will normally be charged to the clients. We will always try to minimize any cancellation fees to our clients. We do recommend that our clients carry adequate travel insurance which cover costs, in case a cancellation charge is required. During peak season time and for certain size groups there may be special cancellation fees, so please inquire when booking.

Domestic Airline & Flights

Private operated airlines flying throughout Myanmar's destination are Air Bagan, Yangon Airway, Air KBZ , Asian Wings and Air Mandalay. Baggage allowance is (20) kilo per person and excess baggage fees may be charged. We would like to suggest our clients to leave some items which may not be needed when travel up country. You can leave them at the hotel in Yangon or with L.I.T.S.

Child Discount

A child under 12 years old is generally granted a reduction of 50% of the Tour price, on condition that he/she must accompanied by at least two full paying adults and stays in the Same room in an existing bed. Please check with L.I.T.S before proceeding any reservation.

Responsibility

L.I.T.S reserves the right to modify or reserves the original tour program without notice in the interest of the clients or when local conditions require such changes. However, L.I.T.S will always make full endeavours to adhere to the original tour program and arrangements. All itineraries depending on domestic flight confirmations are subject to changes. L.I.T.S acts as an agent for the person or companies, providing accommodation, transport and other services, included in our price quoted.

As a service provider L.I.T.S is not responsible or liability for the following:

  • Damage, loss, any injury, delay to person or property.
  • Additional expenses, in convenience directly or indirectly or by any Service Provider or other unforeseen events beyond our Control. Accidents, delays, bad weather, Acts of God or Acts of Government.
  • Failure of Machinery equipment, Vehicles or industrial disputes.


Accommodation and Meals

L.I.T.S has the right to substitute a “Hotel or Restaurant” of Similar standard, if and when require to do so due to unforeseen circumstances. Please be aware that first class accommodation may not be available in some part of our Myanmar destination. But have trust in L.I.T.S that we will arrange the best accommodation available for our clients’ convenience at every location.

Tour Guide

L.I.T.S will normally assign an English Speaking Guide for their clients. We have two different types of tour guide in our country. One is – through out guide, who will escort you for the entire touring from arrival to departure and station guide who will meet you at every destination and escort you to and around at destination you arrived.

Accompanying English speaking Guides
For throughout touring L.I.T.S select a tour guide from Yangon and assign them to travel with you throughout your entire journey in Myanmar, until you depart from Yangon. If you have any special interests please let us know so that we could fulfill your needs and wants. All our guides are well trained for (a) large groups especially those travelling without a tour leader (b) Elderly people who may need special attention. (c) Disable people. (d) Special interests groups for Specific Subjects, for example – Gems & Jewellery, art and history, fauna and flora, archaeology etc. L.I.T.S provides qualified guides speaking other foreign languages such as German, French, Chinese, Italian, Spanish, Japanese, Korean, Russian and Indian. Special guide fees will apply. Please enquire when booking.

Local Station English Speaking Guides
At every destination you arrived, our station guide (Only English speaking guides are available) will welcome you. By hiring a station guide, will reduces the tour cost, for the clients. Our L.I.T.S agents are authorized tour guide, fully licensed, well trained and polite to our clients.

Tour Price

Please note that when you book, additional cost and expenses such as international airfare, airport tax, visa fees, excess baggage charges, personal or baggage insurance and any item of a personal nature –are not included in our price quoted.

Transport & Vehicles

L.I.T.S always use the best air-con bus and cars for our clients. But in some remote areas like Sittwe, Mrauk U and Kyaing Tong air conditioned vehicles may not always be available and roads in some part of the country may vary throughout Myanmar. Remote area travel needs a spirit of adventure.